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We will be happy to assist you for eligible returns, with a return instructions and the return shipping address. If you need an exchange, send us an email so we can discuss a replacement where possible. We want you to get the full benefit from your extensions. Here is our top recommendations to make your extensions last longer: 1. Wash your hair with sulphate, paraben, silicone or alcohol free shampoo and conditioner. Always wash your tape in hair extensions upright in the shower, rather than washing it over the sink. It may be easier and quicker to do it over the sink, but unfortunately, this will cause your extensions to tangle, making it difficult to untangle them afterwards. 2. Never go to sleep with wet or damp hair extensions. Because your hair is at its weakest when it’s wet, going to sleep with wet hair can cause immense damage. It causes your roots, natural hair and your extensions to get tangled and matted, not to mention it causes breakage. 3. Right before going to sleep, brush your hair extensions using a hair extension friendly brush such as a Paddle brush with looped bristles, or you can even use a wide-toothed comb. This will remove any tangles that happened during the day. Try and put your hair in a loose ponytail using a scrunchie. You can even braid it and get those beautiful natural-looking beach waves in the morning. 4. Maintenance should be done every 6-8 weeks (2 months). During this time, your natural hair grows, and for it to stay healthy and tangle and matt free, you need to do maintenance. Neglecting to do so causes major damage to your natural hair, it will cause extreme knotting and makes the removal process of the tape hair extensions really difficult, not to mention trying to untangle the new hair growth will not be easy and can cause hair loss and root breakage. 5. When using a heat styler, whether it is a blowdryer, straightener or curling iron, always use a heat protectant spray on your hair and hair extensions. This creates a barrier between your hair and extensions and the heat from the styler, to make sure that there is the least amount of damage.When possible, use the lower setting on your styler to minimize heat damage.Use alternative ways to style your hair, such as hair rollers, braids, headband curls, and many others. 6. Unlike your natural hair, your Remy tape in hair extensions is not getting any nutrients and natural oils that your scalp produces to help maintain its moisture and hydration. To give that extra love to your hair extensions, consider doing weekly conditioning treatments. Natural oils such as Argan, Coconut and Macadamia oils are a great way to help restore moisture to your hair, nourish it and help keep it healthy and shiny. You can also use hair masks or deep conditioning treatments. Make sure to always apply the conditioning agent away from your roots, where the bond is. This is to prevent your tape hair extensions from getting loose and falling out. 7. Try and avoid swimming under water. If possible, try and keep your hair extensions out of the water as much as possible. Use a swimming cap to protect your hair extensions from salt water or chlorine. Although it might not be your first choice, it could really prevent damage. You can alternatively put your hair in a high bun.Wash and dry your tape in hair extensions immediately after your swim. Quickly wash off any salt water or chlorine from your hair extension to stop your extensions from absorbing them. Then using a microfiber towel, squeeze out all the excess water, then gently brush using a looped bristle brush to remove tangles.After you finish swimming, shampoo and condition your hair to remove any salt water or chlorine residue. This will restore hydration and moisture to your extensions, reviving them and keeping them healthy.Use your favorite hair oil or hair serum and apply it to the mid-lengths and ends of your hair extension, to provide nourishment and shine.